Personal Clients – Preparation & Planning for Coronavirus

At Glennons, in the interest of the safety and wellbeing of our staff, customers, suppliers and business partners, we have fully implemented contingency plans and almost all work is now being conducted remotely.

We will be able to continue to provide you, our customers, with the service you require.  As we are working remotely, routine referrals and escalations will take a little longer and you may experience some delay in receiving documentation from us including the issuing of Motor Insurance Certificates & Discs . We appreciate your patience and understanding during this period.

If you need to send documents to us please email them via one of the email addresses below and if you need to make a payment please contact us to pay via Credit or Debit Card, or we can provide our bank details for you to pay via Electronic Fund Transfer, please do not forward a Cheque to the office.

We would also like to inform you of the steps we have taken, and some advice on how we can assist you, and what you should do if you have any concerns or queries.

Face to Face – “Social Distance”

In addition to the prudent measures we have taken to minimise the risk of transmission to or from our staff, we have closed our office in Charlemont Place to all visitors.

If You Work from Home

It is of course possible that you or a member of your family or household may be required to, or may choose to, work from home.  We have spoken with all of the Home Insurance providers in our panel and have confirmed that your home insurance policy will not be invalidated or negatively affected in any way if you are working from home on a laptop or pc.  If you are conducting any other form of work, involving manufacture or finishing, or involving visitors to your home in connection with your business or occupation you must contact us for further advice.

Renewal of your Insurance Policy / Changes to cover / General insurance enquiries

We recommend that you renew your insurance policy well in advance of your renewal date to ensure that there is no gap in cover and in the case of motor insurance we will endeavor to forward  your Certificate of Insurance to you as soon as possible.

If you simply wish to renew your existing Car or Home Insurance policy with us, you can pay your premium over the phone by calling:-

Payments Team                               +353 1 707 5840

If you wish to discuss your Car or Home Renewal, if you need to make any changes to your policy, or if you have any general queries about your policy or the cover provided, you can reach our experts by calling:-

Motor Insurance                              +353 1 707 5864

Home Insurance                              +353 1 707 5865

If you are experiencing delays or would like us to call you, simply email one of the addresses below providing your name, mobile number, policy reference (if available) and brief details, we will try to get back to you as soon as possible.  If you have preferred times for us to contact you, or not to contact you, please include this in the email.

Renewal Payments                                                  Payments@Glennons.ie

Motor Renewal/Changes/Enquiries                             Motor@Glennons.ie

Motor Renewal/Changes/Enquiries                             Home@Glennons.ie

Please do not provide details of your debit or credit card in any e-mail.

 

New Motor or Home Insurance quotations

If you would like to get a quotation for Motor or Home Insurance, we would recommend that you do this as far in advance of your cover date as possible to avoid any unnecessary delays.

You can reach our experts by calling:-

Motor Insurance                             +353 1 707 5861

Home Insurance                             +353 1 707 5862

If you are experiencing delays or would like us to call you, simply email us at one of the addresses below providing your name, mobile number and the date you require cover from, we will try to get back to you as soon as possible.  If you have preferred times for us to contact you, or not to contact you, please include this in the email.

Motor Quotations                             MotorQuotes@Glennons.ie

Home Quotations                             HomeQuotes@Glennons.ie

Please note that we cannot confirm changes of cover on your insurance policies based on an email to us.  We would need to obtain confirmation of cover from your Insurer and we would contact you separately to confirm when this is in place.

Claims

If you need to notify us about a claim, or potential claim on your policy, or if you wish to enquire about an existing claim you can reach our experts on:

Motor Claims            +353 1 707 5868              MotorClaims@Glennons.ie

Home Claims            +353 1 707 5867              HomeClaims@Glennons.ie

If you have been involved in a motor accident, have experienced a vehicle breakdown, or have had a loss at your home and you are unable to reach us, you can get details of each Insurer’s 24 Hour Breakdown or Claims Assist Helpline by visiting our website:-

MOTOR EMERGENCY NUMBERS PLEASE CLICK HERE

HOME EMERGENCY NUMBERS PLEASE CLICK HERE

Please note that access to these services will depend on the cover provided by your policy and we will have included details of this in our previous correspondence to you.

Further Information

For further information about this virus, you should refer in the first instance to www.HSE.ie (Republic of Ireland) or www.publichealth.hscni.net (Northern Ireland) for up to date advice and information.

We would like to take this opportunity to thank you for choosing us to look after your insurance needs, and we look forward to continuing to serve you into the future.

We would also like to extend our best wishes to you and your family at this time.

Stay well!

 

 

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